Support

Doga Yoga FAQ

If you are experiencing issues, please email melodie@dogayoga.com with your full name, the email you used for the account and a description of the issues you are experiencing.  

Important: before you start

Consult with your doctor or general practitioner before commencing any new health, fitness or nutrition program. While I'm here to help you live your best life and provide general advice, you should seek professional help where individual assistance is needed.


What is Doga Yoga? 

My mission with Doga Yoga is to make you happier and healthier by building a morning yoga practice each day with the ultimate stress reduction - yoga and dogs!

What is included in the Doga Yoga membership? 

Your membership includes: 

  • Locked In Rate: Your rate will stay the same for as long as you're a member, even as the library grows and the public pricing increases
  • Unlimited Access to all Doga Yoga videos, classes, calendars and programs on ALL of your devices! 
  • Stream Ad-free & Download! No ads, just yoga. The download feature is perfect for gyms & dorms with low reception, travel, and practice without wifi or data
  • New classes added Daily never run out of classes or wonder what class to do today
  • Private Community Facebook group You can post about your practice, make requests, ask questions, engage in polls, make friends, and receive updates about what’s new to come! 


What happens after I join Doga Yoga?

After you sign up, you’ll receive a welcome email with your log in credentials. You will have access to all the Doga Yoga content immediately so you can start your first class immediately!


How is Doga Yoga different than what's already on YouTube? 

Doga Yoga is a community of like minded dog lovers all building their yoga practice together.

This robust library includes EVERYTHING Doga Yoga has ever, and will ever produce including all yoga video content from YouTube, Facebook and across the web. 

Plus no ads ever in videos and exclusive live classes once a week just for members.

How do I cancel my subscription?

You can cancel your membership at any time. However, we'll be sad to see you go! By canceling your membership, you are forgoing any “locked-in” discounted rate and if you choose to sign up again, your rate will be determined by the current membership prices.

Once you cancel, you will not be billed for the following month. Your login will remain active and your account will be set to expire at the end of your payment period. Once expired, you will no longer have access to Doga Yoga and any associated features, such as content, classes, calendars, groups, resources, and more.

Please note that deleting the app does not cancel your subscription. To cancel your subscription, simply follow the steps mentioned below:

If you have signed up via the Doga Yoga website: You will need to cancel your subscription through your account settings after logging in at www.dogayoga.com Click "account" from the menu, then "billing" then "change plan" then "cancel membership" 

If you signed up with in-app subscriptions please follow the instructions for your device below:

Apple: Head into your settings on your phone > iTunes & App Store > Click your Apple ID > View Apple ID > Subscriptions > Cancel Subscription

https://support.apple.com/en-n...

Android: Open Google Play Store > Tap Menu > Account > Subscriptions > Find the subscription you want to cancel > Cancel Subscription

https://support.google.com/googleplay/answer/7018481?hl=en.


I am not using my subscription, can I get a refund? 

We offer a free 30 Day trial for you to see if Doga Yoga can help you become happier and healthier. Due to the digital nature of our content, we do not offer refunds for the monthly membership plans, free trials, or special promo/discounted annual rates. 


How do I reset my password? 

You can reset your password at any time by using the reset password link located on the website at members.dogayoga.com/forgot_password.  Currently. there is no way to reset your password within the app.


I need more help?

Please send us an email with your full name, the email you used for account and a description of the issues you are experiencing to melodie@dogayoga.com and I will be able to help you.